Order Process & After-Sales Support

Welcome to Customsoeasy! To ensure you clearly understand the production, logistics, and after-sales procedures your order will undergo after payment is completed, we have organized the relevant policies below:

1. What happens after I place my order?

Product & Layout Review: Once your order is successfully submitted and payment is cleared, our engineering and support team will review your uploaded graphics, logos, and text formatting. This step is designed to verify that the file resolution and layout are appropriate for high-quality printing or embroidery, serving as a quality check before production. During this stage, our engineering and support team will flexibly and independently select the most suitable printing or embroidery technique based on the characteristics of your design and the order volume.

Standard Production Process: After the design layout is confirmed as production-ready, your order will be scheduled for customized manufacturing at our facility. The exact timeframe required to complete the customization and quality inspection depends on the technical requirements of the specific apparel style and your total order quantity. If you have any special customization requests, please contact [email protected], and our professional staff will be happy to assist you.

2. When will I receive my order?

Order Timeline & Processing: The total time required to receive your package consists of the Estimated Production Time plus the International Shipping Transit Time. We make every reasonable commercial effort to ensure your order is manufactured and dispatched within these stated timeframes.

Standard Orders: Estimated Production Time is 4–8 business days (excludes shipping transit time).

Rush Orders: For time-sensitive requests, Estimated Production Time is reduced to 2–5 business days (excludes shipping transit time). Please note that rush orders are subject to an additional 15% rush charge.

Shipping & Delivery Disclaimer: All production and shipping windows stated above are estimates only and do not constitute a guarantee of definitive delivery dates. As all goods are dispatched directly from manufacturing facilities in China, actual transit times are subject to logistics network capacities, carrier scheduling, transport routing, customs declaration and clearance efficiencies, the geographical distance of the destination country, and other related factors. Consequently, fluctuations in shipping timeframes, transit delays, or the specific date of arrival shall not constitute valid grounds or a legal basis for order cancellations, returns, refunds, or transaction disputes. Regardless of circumstances, we remain committed to processing and shipping your orders as promptly as possible. (The timeframes stated above shall not apply to delays caused by regulatory inspections, customs processing, or force majeure events.)

Global Shipping & Customs Notice: Our products are available for shipping to most countries and regions worldwide, with products manufactured directly at facilities and shipped globally. Customsoeasy operates as an international platform, and products are dispatched directly from factories in China. All product or service prices listed on this website are net prices and exclude taxes and fees based on the destination. Once your package leaves China, fees, taxes, or related clearance charges levied by the destination country shall be borne by the buyer. You hold the full obligation to declare and pay these fees to your local government authorities. For more information, please refer to our User Agreement and Policies.

3. What if I have a problem with my order?

Remake & After-Sales Support:

Errors on Our Part: If a significant defect occurs due to our responsibility or a production oversight, we will reproduce the customized merchandise for you free of charge.

Errors on the Customer's Part: Given the exclusive nature of customized products, if an issue arises due to the customer's own reasons or oversights, it falls outside our direct responsibility. However, to support your business and team, we can still provide a discounted remake service to help you minimize costs as much as possible.

Resolution Process: Please contact our support team via email at [email protected] promptly upon receiving your goods and attach clear photos of the items. We will work together with you to negotiate a solution. For further detailed coverage policies, please consult our complete Refund & Returns Policy.