Privacy Policy

Last Modified: September 22, 2026

Zhenping Haikefu General Merchandise Business (“we” or “us”) understands that security and privacy are important issues for users of our services available at customsoeasy.com (the "Site"). The following Privacy Policy (this "Policy") describes how we collect, use and share the information that we gather about the users of our Site.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By using our Site, you consent to our collection, use and disclosure of your information, including Personal Information (defined below), as described in this Policy. Your use of our Site is subject to this Policy and our Terms of Use.

This Policy may change from time to time (see Changes to this Policy). Your continued use of our Site after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates. If you have any questions about our privacy practices, please contact us as set forth in the Contact Us section below.

Information we collect

We may collect information about you, including information that can identify you as an individual (“Personal Information”), (i) directly from you, (ii) automatically through your use of our Site, and (iii) from third parties. We may combine the information we collect about you from these various sources.

Information we collect directly from you. Depending on how you use our Site, you may provide us with Personal Information such as your name, email address, phone number, and shipping or billing address. When making a purchase, payment information is processed directly by our qualified third-party payment gateway partners; our website and servers do not collect, process, or store such payment information. We will also collect any other information that you choose to provide to us through our Site (e.g., contents of messages you send to us through our Site).

Content that you provide. You may upload comments, reviews, graphics, photos or other materials to the Site (“Content”). If you post Content on our Site, the Content (e.g., custom product designs or photos submitted as part of a site activity), as well as other information (e.g., user name or profile picture), may be available to all visitors to our Site. We cannot prevent such Content or information from being used in a manner that may violate this Policy, our Terms of Use, the law, or your personal privacy.

Information we collect about you from third parties. We may collect information about you from third parties. For example, we may collect demographics information from public sources and from third-party data and analytics companies. In addition, we may collect information about you from other users of our Site (e.g., if one user ships a package to another user).

Information we collect automatically through your use of our Site. We may automatically collect information about your use of our Site and your orders, including but not limited to your Internet protocol (“IP”) address; the type of web browser you are using; the website that led you to our Site; the website you visit after leaving our Site; the pages you view on our Site; the dates and times you access our Site; and information about any orders you place, such as your order identification number, items ordered and the cost of your order.

How we use your information

We may use your information, including Personal Information and/or Content, for the following purposes:

Providing our services. To facilitate your orders and administer your account; to respond to your questions or requests; to provide you with news or other information we think may interest you; to communicate with you about your account, orders or use of our Site or for other informational purposes; to improve our services; and for other account or customer support-related purposes. We use your email address to securely associate and manage your product customization inquiries, project proofs, or orders on our Site.

Marketing and advertising. To provide you with special offers, product information and other marketing or promotional communications from us. We may provide marketing or advertising to you in a variety of ways, including through our Site, via email, or on other third-party advertising channels (e.g., using Google Customer Match or Meta Ads). See our Online advertising and Your choices sections below for more information.

Research and analytics. To analyze how customers use our Site, services and products; to analyze how customers interact with marketing or other communications we send to them; and for other research, analytical and statistical purposes. This research may include creating profiles to help us analyze or predict your personal preferences or interests for marketing purposes.

Protecting rights and interests. To investigate, protect or defend the rights, safety or property of us, our customers or the public; to investigate or enforce perceived violations of our Terms of Use or this Policy; as evidence in litigation in which we are involved; and for fraud protection and credit risk reduction purposes.

How we share your information

We may share your information, including Personal Information and/or Content, with the following types of third parties:

Service providers. We may share your information with third-party service providers, vendors, agents, contractors or others who perform functions on our behalf. For example, we may use service providers to process your orders, deliver packages or send mail. We enter into agreements with these third-party service providers requiring them to provide the same level of protection for your Personal Information as provided under this Policy and limiting their use of your Personal Information to the specified services provided on our behalf.

Corporate affiliates. We may share your information with any current or future parent company, affiliate or subsidiary of us.

We may also share your information, including Personal Information and/or Content, in the following cases:

Protecting rights and interests. We may share your information with law enforcement agencies and others as we deem appropriate to investigate, protect or defend the rights, safety or property of us, our customers or the public; to investigate or enforce perceived violations of our Terms of Use or this Policy; as evidence in litigation in which we are involved; and for fraud protection and credit risk reduction purposes.

Sale or acquisition of assets. We may share your information if we become involved in a transaction involving the sale of our assets, such as a merger or acquisition, if we are transferred to another company, in the event of a bankruptcy, or as part of any other business transfer. If the surviving entity in such a transaction is not us, the surviving entity may use your information pursuant to its own privacy policies, which may be different from this Policy.

Legal compliance. We may share your information to comply with laws, regulations, legal process (e.g., a warrant or subpoena) or guidance; and to respond to governmental requests (e.g., requests from a regulator).

Aggregate or anonymous information. We may share anonymized or aggregated information about users of our Site to third parties without restriction. For example, we may share anonymized or aggregated information to inform a third party’s decision on whether to place advertisements on our Site or on other websites. These companies may use such information about your visits to the Site and other websites to provide advertisements on the Site and other websites.

Cookies and other tracking mechanisms

We may automatically collect information about you through the use of common online information-gathering tools, as well as new tracking technologies that develop as technology evolves. The tools that we or our service providers may use to collect information about you include the following:

Cookies. A cookie is a small string of text that a website can send to your browser to help the website remember and customize your visit. For example, we use cookies to help us to tailor our Site to you, remember your orders, keep you logged into your account, and compile statistics about Site usage. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block or disable cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of the Site's features (e.g., you may not be able to stay logged into your account).

Web beacons/clear GIFs. Clear graphics interchange format images (“GIFs”) are tiny graphics with a unique identifier, similar in function to cookies, that are embedded invisibly on web pages or in emails. We or our service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags) in connection with our Site to track the activities of visitors to our Site, help us manage content and compile statistics about usage of our Site. We or our service providers may also use clear GIFs in emails to our users, to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.

LSOs. We may also use local storage objects (“LSOs”) to store your Site preferences and to personalize your visit. LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete or disable the acceptance of LSOs through your web browser. We may use applications, servers and other technology provided by third-party companies, such as Google Analytics, to help us improve our Site, performance and user experiences. These entities may use cookies and information-gathering tools, such as web beacons or LSOs, to perform their services.

Do not track disclosure

Our Site does not respond to do not track signals, though you may be able to disable certain tracking as discussed above (e.g., by disabling cookies). There is still no universally accepted standard regarding tracking.

Online advertising

We use third-party marketing or advertising companies (e.g., Google Customer Match) to serve advertisements on our Site and on third-party websites or other media (e.g., social networking platforms). These third parties use technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking), which allows targeting advertisements to you for products and services in which you might be interested. Advertisements may be targeted to you based on the pages you view on our Site or on third-party websites, as well as other information that they may have about you. These third parties may use cookies, JavaScript, web beacons (including clear GIFs), LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. We may provide these third-party advertisers with information, including Personal Information, about you, as permitted under our agreements with such third parties.

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and your choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or advertisements to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. Please note that even if you opt out, you may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

The service providers we use for online advertising may change. However, to facilitate your choice to opt out, taking Google advertising services as an example, here are the opt-out options for the advertising service providers:

Google Ads Opt Out; Google Analytics Opt Out.

Your choices

Account information. If you ever wish to access your Personal Information, update your Personal Information or cancel your account, please submit a request to [email protected]. Please note that we may maintain copies of your information and Content even after you have updated the information or canceled your account.

Communications from us. We may send periodic promotional or informational emails to you about our services and relevant product offerings. In the event you do not wish to receive such promotional emails from us, you may opt out of such communications by following the unsubscribe instructions contained within the body of any email message you receive or by contacting us directly. It may take us up to ten (10) business days to process your opt-out request. Please note that even if you have opted out of receiving marketing emails, we may still send you transactional emails regarding your orders, design confirmations, shipping updates, or account status.

Communications from Third Parties. You may also opt out of our sharing your information with third parties for their own marketing purposes on a going forward basis by sending a request to [email protected]. Please note that once we have shared your information with a third party, such information is subject to that third party’s privacy policies and practices.

Online advertising. Please see our Online advertising section above for more information about your choices regarding online interest-based advertising.

International transfers

Our web servers and hosting infrastructure are located in the United States. The information we collect from you through our services may be transferred to, and stored and processed in, the United States, China, or other countries and regions outside of your country of residence. This includes processing by us, our technical operators, and third-party service providers as described in this Policy. By using our Site or submitting inquiries and orders, you explicitly consent and agree to such transfer, storing, and processing of your Personal Information outside of your country of residence. You understand that data stored or processed in these jurisdictions may be subject to lawful requests by competent courts or law enforcement authorities. While these jurisdictions may not have data protection laws identical to those in your country of residence, our collection, storage, and handling of your Personal Information will at all times be in accordance with the security safeguards set forth in this Policy.

Your European privacy rights

If you are a resident of the European Union or the United Kingdom, you have certain additional rights with respect to your Personal Information under, respectively, the General Data Protection Regulation (Regulation (EU) 2016/679) (the “EU GDPR”) and the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 (the “UK GDPR”) (collectively, the “GDPR”).

These statutory rights include: (1) The right of access to your Personal Information; (2) The right to rectify your Personal Information if it is incorrect or incomplete; (3) The right to have your Personal Information erased (“right to be forgotten”) if certain grounds are met; (4) The right to withdraw your consent to our processing of your Personal Information at any time (if our processing is based on consent); (5) The right to object to our processing of your Personal Information (if processing is based on legitimate interests); (6) The right to object to our processing of your Personal Information for direct marketing purposes; and (7) The right to receive your Personal Information from us in a structured, commonly used and machine-readable format (data portability).

If you are located in the European Union or the United Kingdom and you are or have been our customer, we may send you marketing communications based on our legitimate interests, subject always to your right to opt out of such communications. Further, if you are located in the European Union or the United Kingdom, we will never share your Personal Information with a third party for such third party’s marketing purposes, unless you have specifically consented to us doing so.

You may contact us at [email protected] to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances we may charge a reasonable fee for access to your Personal Information as permitted by law.

Furthermore, if you believe that our processing of your Personal Information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.

For purposes of the GDPR, we are a “controller” and you are a “data subject.”

Your Region-Specific Privacy Rights

Due to variations in laws and regulations across different countries and regions, we respect and comply with the data privacy rights granted to you by your local jurisdictions. Any rights not explicitly listed herein shall be governed by your applicable local laws and regulations.

As legal requirements vary significantly by country or region, standard data privacy rights generally include:

Right to Access: The right to confirm whether we are processing your personal data and to obtain a copy of such data.

Right to Correction: The right to request the correction or update of inaccurate or incomplete personal information.

Right to Deletion: The right to request the erasure of your personal data under certain conditions, such as when it is no longer needed for the purposes collected.

Right to Opt-Out: We do not sell your personal information. You have the right to opt-out of the processing of your personal data for purposes of targeted advertising or behavioral marketing.

Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

To help protect your privacy and maintain security, we will take reasonable steps to verify your identity before fulfilling any request. If you submit a request in connection with the rights described above and we decline to take action, you may ask that we reconsider our decision by sending an email to us at [email protected]. You must ask us to reconsider our decision within 45 days after we send you our decision.

Children’s Privacy & Age Requirements

Our Site is not directed to or intended for children under 13 years of age. We do not knowingly collect personal information online from children under 13 without obtaining verifiable parental consent where required by applicable law.

In certain countries or regions, additional requirements or different age thresholds (such as up to 16 years of age in specific European countries) may apply to the processing of children’s personal information. We comply with all applicable local requirements concerning parental consent and the processing of children’s personal information in your location.

If we learn that we have collected personal information from a child in circumstances that violate applicable law, we will take prompt and appropriate steps to stop the unauthorized processing and delete the information from our records, unless retention is required or permitted by law.

External Links

Our Site may contain links to third-party websites or online services. We are not responsible for the content, security, or privacy practices of such external websites. Any personal information you provide to third-party platforms or services is governed directly by their respective privacy policies and terms. We encourage you to review the privacy policies of any third-party websites you visit.

Security

We have implemented technical and organizational measures, appropriate to the risk, to protect your information against accidental or unlawful destruction, loss or alteration and unauthorized disclosure or access. For example, we limit internal access to our servers and have physical, electronic, and administrative safeguards in place that are designed to protect your information. While we endeavor to protect your personal information using reasonable commercial industry-standard measures, the transmission of information via the Internet is not completely secure, and no method of electronic transmission or storage can be guaranteed to be absolutely secure. Therefore, we cannot guarantee the absolute security of information transmitted through our Site.

You can also take steps to help protect your information. For example, if you have an account with us, you should take steps to protect against unauthorized access to your account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private.

Data retention

We retain your Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our services, processing your custom orders, administering your inquiries and account, and complying with applicable laws and regulations.

We may also retain your Personal Information as necessary to comply with applicable legal obligations, resolve ongoing disputes, and enforce our agreements. When your information is no longer needed for these purposes, we will take appropriate steps to securely delete or anonymize it. We may also continue to retain and use aggregated or anonymized data that cannot be used to identify you for research and statistical purposes.

Data Deletion and Access

You may request that we provide you with access to the personal information we hold about you and/or delete personal information that we hold about you. To submit an access or deletion request, please contact us by sending an email to [email protected], or by using another contact method listed in the Contact Us section below.

To protect your privacy and security, we will take reasonable steps to verify your identity before fulfilling your request. We will respond to your request within the timeframes and subject to the exceptions provided by applicable law. We may need to retain certain information as permitted or required by law (for example, to complete transactions you have requested, detect fraud or security incidents, or comply with our legal obligations).

Changes to this Policy

This Policy was last updated as of the “Last Modified” date above. We may modify this Policy at any time and will post any updates to our Site. We therefore encourage you to review this page frequently for any changes.

Compliance with Applicable Privacy Laws

Privacy laws and regulatory requirements vary across countries and regions. We respect the privacy laws and regulations applicable to our business operations and are committed to complying with those requirements.

Because legal requirements may differ across countries and regions, this Policy may not expressly describe every privacy requirement applicable in your country or region. Nothing in this Policy limits or overrides your rights under applicable law. Your statutory privacy rights remain protected and enforceable in accordance with the applicable laws and regulations of your country or region.

Contact Us

If you have any questions or comments about this Policy, or wish to exercise your rights under this Policy, please contact us:

Zhenping Haikefu General Merchandise Business

Email: [email protected]

Website: https://customsoeasy.com

To unsubscribe from marketing emails or submit privacy data deletion and access requests, please send your specific request directly to our customer support email address listed above.